LensLine Support
Need help with LensLine? Send a concise report with your device, iPadOS version, what you were testing, and a privacy-safe diagnostics report from the app.
What to include
- Device model and iOS or iPadOS version.
- LensLine app version and build number.
- Whether you used teleprompter glass.
- Whether you used Google Docs, Files, paste, or saved scripts.
- Whether you used voice follow, Studio Recorder, external display, Remote Companion, or a Bluetooth remote.
- What happened, what you expected, and steps to repeat the issue.
- A LensLine diagnostics report when available.
What not to send
Do not send private scripts, client scripts, Google document URLs, clipboard contents, live transcripts, Remote Companion session codes, or confidential production details unless you intentionally want support to review them.
How to copy diagnostics
- Open LensLine.
- Open the status or diagnostics area.
- Tap Copy Diagnostics.
- Tap Copy Feedback if you want a structured tester note.
- Paste the diagnostics and feedback into your support email.
If Report a Bug opens Mail, review the message before sending and remove any private production details.
Common setup checks
Google Docs Import
Confirm that Google access is connected and that the document is accessible to the Google account you selected.
Voice Follow
Confirm microphone and speech-recognition permissions are enabled in Settings. Voice follow should be tested on a real device; Simulator behavior is not representative.
Mirror Mode
If you are using teleprompter glass, enable mirror mode before the take and confirm the reflected text reads correctly through the glass.
Studio Recorder
Confirm camera, microphone, and photo-library save permissions. Record a short test clip before a production take.
External Display
Connect HDMI or AirPlay before enabling clean feed. Confirm the external output before starting the take.
Remote Companion
Use two signed-in Apple devices with iCloud enabled. Set one device to Prompt and the other to Remote, then use the same session code on both devices.
Privacy
Read the LensLine privacy policy at /products/lensline/privacy.