HiLo Labs Privacy Policy (Draft)

Draft only — not legal advice.

1. Information collected

HiLo Labs may collect:

• account/contact information
• company information and structured pilot-fit answers, such as workflow stage,

integration path, governance trigger, timeline, and budget range

• usage logs
• request metadata
• operational telemetry
• submitted inputs and generated outputs
• billing-related information, such as payment status and processor identifiers

2. Why it is collected

Data may be used to:

• operate the service
• debug issues
• improve product quality
• prevent abuse and fraud
• enforce policies and rate limits
• support billing and support workflows
• maintain audit and security logs
• evaluate pilot fit, prioritize follow-up, and recommend the next sales step

Structured governance-pilot applications may be scored by deterministic rules

operated by HiLo Labs. Those rules use the structured answers in the

application; they do not require sending free-text workflow details to a

third-party scoring service. Contracts, payment commitments, and final

acceptance are not made solely by the automated score.

3. Third-party providers

Infrastructure and processing may involve providers such as DigitalOcean,

Cloudflare, and Stripe. Stripe hosts the payment form and processes payment

details. HiLo Labs does not receive or store full card numbers.

4. Retention

HiLo Labs may retain logs, operational records, and submitted data for security, debugging, abuse prevention, analytics, compliance, and service improvement, subject to later refinement.

5. Security

Reasonable measures may be used to protect data, but no system is perfectly secure and no guarantee of absolute security is made.

6. User responsibility

Do not submit sensitive, regulated, or confidential data unless and until HiLo Labs explicitly supports that use case under appropriate terms.

7. Contact / rights

Operator: HiLo Media

Contact: info@hilomedia.com

If users need to contact HiLo Media regarding privacy questions, they may use the contact information above.